Notice should be sent to:
The Gift Card Company,
Unit 10 Leopardstown Office Park,
If a credit balance exists we will send a replacement card if the balance is greater than the replacement fee. We will send a replacement card 15 working days following your notice to allow any Sale Transactions clear; during that period we will not be liable for any loss due to misuse of the card. We may request documentation at our discretion from you to verify your identity such as driving licence, passport or utility bills before issuing a replacement card.
If you should find the original card which you have requested us to block you should advise us immediately.
When you present the card in payment the merchant will be required to seek authorisation for the transaction by communicating through modern electronic communications technologies; we will not be liable for any loss of any kind suffered by you due to disruption or failure of such electronic communications technologies.
Sales Transactions are a matter between you and the merchant and are governed by consumer law. We are not a party to the sales transaction and we have no liability in any matters whatsoever arising from the purchase of the goods or services. Our involvement in the transaction is only as payment provider and is confined exclusively to matters arising from the use of the card.
Should you be due a refund from a participating merchant we will not credit the amount of any refund due to your card. All refunds are a matter between you and the merchant.
If at any time you believe that any Sales Transaction has been incorrectly debited from your card you must advise us immediately by phoning us at 01-5542000. We may at our discretion request that you put your query in writing and that you provide documentation to verify your identity such as driving licence, passport or utility bills. We will investigate the transaction and may reinstate the transaction amount to your card if the transaction is found to be fraudulent, unauthorised or completed without any negligence on your part. If the transaction is found to be fraudulent we may provide details to the relevant authorities to investigate further.
Should you use the term “split transaction” most retailers will understand this that you want to use the Gift Card and another method of payment to pay for the items.
If the balance on your card is correct then please contact our Customer Service team on +353 1 554 2000 to investigate further.